Is this an automatic transfer from Points Managers?
No. Request a review so we can discuss your current agreement, open reservations, upcoming deadlines, and an appropriate transition date. Submitting this form does not cancel a Points Managers agreement, transfer bookings, enroll you in ROC, or authorize payment.
Who controls my Capital Vacations account and reservations?
You do, under either membership. You keep account control, make and approve reservations, complete required guest registration and guest-name transactions, and handle club actions that require the owner. ROC provides the support and coordination specifically agreed with you.
What does Full-Service mean for a Capital owner?
It means more coordination of eligible rental marketing, pricing within agreed limits, guest communication, rental administration, and reporting where permitted. It does not mean ROC takes over your Capital account, makes your required club transactions, or bypasses guest registration rules. We document the owner and ROC responsibilities before enrollment.
What are the fees and membership term?
Co-Host is $49 per month plus 10% of Gross Rental Revenue, with a $99 minimum per completed rental. Full-Service is $99 per month plus 25%, with a $199 minimum per completed rental. Both have a 12-month initial membership term. Monthly fees apply even without rental activity. Authorized third-party charges may be separate under the signed agreement.
What is Gross Rental Revenue?
It is the accommodation rental amount collected from the guest before owner proceeds are paid. The master agreement excludes refundable security deposits, government-imposed occupancy or lodging taxes, resort charges paid directly by the guest, and any other amounts excluded in writing. The signed agreement controls the calculation and any authorized expenses.
Can every Capital reservation or exchanged stay be rented?
No. We review the actual ownership, reservation, guest requirements, deadlines, and written program rules. A guest certificate does not itself establish permission to rent. Restricted, unclear, late, or financially impractical inventory may be declined. Rentals, income, and maintenance fee recovery are not guaranteed.
What happens to an existing guest reservation?
Tell our team about the reservation and any approaching registration, cancellation, or payment deadline. Do not cancel or change a confirmed guest stay as part of a transition without coordinating with the team responsible for it. We agree on the handling of open items before starting the new arrangement.
Do I provide my password or card details here?
No. The initial review needs your contact details and a general description of the ownership and deadlines. Do not submit account passwords, payment details, identification documents, or sensitive account numbers. Any later permitted document exchange follows the secure instructions provided by our team.
Can I cancel a membership early?
The initial commitment is 12 months. Early cancellation does not automatically remove fees committed for the remaining term, except where applicable law or a written arrangement provides otherwise. Review cancellation, nonrenewal, and refund provisions in your actual agreement before signing; no automatic renewal is promised on this page.
How do enrollment and payment work?
Request the free review first. We confirm program fit and owner responsibilities, provide the applicable agreement and selected service schedule through our signing process, and confirm the signed documents. Our team then provides the verified Stripe checkout for that membership. The request form does not take payment or start a subscription.
Is a one-time guidance option available?
Yes. Guided Co-Hosting is a separate $495 one-time education and assistance program for up to 12 months, with no subscription or automatic renewal. You perform the work. Ask our team whether that scope is more suitable, or read the Guided Co-Hosting page.
Resort Owner Compass is independent and is not affiliated with or endorsed by Capital Vacations, any resort developer, vacation club, HOA, or exchange company. Capital Vacations names and marks belong to their respective owners.